Last updated: 20 July 2026
1. Introduction
Thank you for shopping with Lumlex Jewelry.
This Shipping Policy explains how we process, prepare and deliver orders placed through our website.
2. Delivery Area
At this time, Lumlex Jewelry ships within the Republic of Ireland only.
We may expand our delivery destinations in the future.
3. Order Processing
Once your order has been successfully placed and payment has been authorised, we will begin processing your order.
All orders are subject to product availability.
If an item becomes unavailable after your order has been placed, we will contact you as soon as reasonably possible. Where appropriate, we may offer an alternative product or issue a full refund using the original payment method.
4. Processing Time
Orders are normally processed within 1–3 business days after successful payment.
Processing times may be longer during weekends, public holidays, promotional periods or due to circumstances beyond our reasonable control.
5. Delivery Time
Estimated delivery within Ireland is typically 1–5 business days after dispatch.
Delivery times are estimates only and are not guaranteed.
Delays caused by the courier, severe weather, customs (where applicable) or other unforeseen events are outside our control.
6. Shipping Costs
Shipping costs, where applicable, are displayed during checkout before payment is completed.
Any free shipping promotions will be clearly stated on our website.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address before completing their purchase.
Lumlex Jewelry is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
8. Failed Deliveries
If delivery cannot be completed because:
- an incorrect or incomplete address was provided;
- the parcel is refused;
- delivery attempts are unsuccessful;
- or the parcel is not collected from the courier,
additional shipping charges may apply before the order can be reshipped.
9. Lost or Delayed Deliveries
If your order has not arrived within the expected delivery period, please contact us as soon as possible.
We will work with the courier to investigate the shipment and keep you informed throughout the process.
10. Damaged Deliveries
If your parcel arrives visibly damaged, please:
- Inspect the package before opening it whenever possible.
- Take clear photographs of the parcel and its contents.
- Contact Lumlex Jewelry as soon as possible, preferably within 48 hours of delivery.
This allows us to investigate the issue quickly with the courier and provide an appropriate solution.
11. Incorrect Items
If you receive an incorrect item, please notify us within 7 days of delivery.
After reviewing your request, we will arrange an appropriate remedy, which may include a replacement, exchange or refund in accordance with applicable consumer protection laws.
12. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Lumlex Jewelry
Email: lumlexjewelry@gmail.com
Phone: +353 85 289 9887